Call Center

Many small call centers may encounter problems as below:
- Customer service staff is not at the work station or the call is received during non-working hours, resulting in missed calls
- Inbound calls cannot be allocated, resulting in different customer service staff has a different workload
- Repeated communication on the same issue signifies poor efficiency and often results in poor customer satisfaction
- No call recording means service quality cannot be monitored and disputes with customers are hard to handle
The New Rock call center solution has the OM20G/50G IP-PBX as the core component.
With the “NeeHau” SoftConsole, and NewLync UC app to provide customers efficient, easy-to-use smart inbound call processing and customer call communication management solution.

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Soluiton Value
  • 24hour Smart Switchboard

    · Improves call reception and response rate using its 24/7 smart switchboard and a host of call-distribution capabilities

    · Call center employees are able to record customer information and call contents during the calls in real time

  • Support Remote Working

    ·Under the hybird working mode, New Rock NewLync UC software allows call center operators to take calls out of office, improve operation efficiency.

  • Easy to Manage

    ·Management staff can access call histories, call recordings, and converted text of all call center employees in order to supervise service quality

  • Improve Efficiency

    ·With the NeeHau SoftConsole, the solution will provide the inbound call processing and customer call communication management funtion for smill call center or customer service unit within 30 team member.

Solution Features
Solution Topology

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Customer-centric, we will do our best to support you
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New Rock Technologies, Inc.

Tel:021-61202700 / 52217917

Address:5/F Block B, Building 1, No.188 Pingfu Road, Xuhui District, Shanghai 200231, China

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